Using Your Paid Sick Time: Requests, Tracking, & Troubleshooting – Alto

Taking care of your health shouldn't be stressful. To ensure you receive your sick leave pay accurately and on time, you need to know exactly how to submit your requests, track your balance, and troubleshoot any payment issues.

How to Request Sick Time

To ensure your sick leave is tracked and compensated correctly, all requests must go through the official channel:

You must submit your sick time requests through the Alto Driver Portal.
If you submit a sick time request outside of the Driver Portal (such as via Paycor), it may not be applied correctly.
How to Apply It to a Shift: To use your sick time, you must request it in the portal using one of these two methods:
1. Drop Your Shift: Select "use accrued sick time" as the specific reason for dropping your shift. Please note: Providing any other reason (such as "sick" or "personal conflict") will not trigger a sick time request for that shift.
2. Submit a Time Off Request (Texas and Miami Only): You can request time off in advance through the portal. For step-by-step instructions on how to do this, check out our Requesting Time Off article.
Payout Timing: Approved sick time is typically paid out on the paycheck following the pay period in which it was taken, depending on payroll cutoff timing.

The Payout Checklist

If you are wondering when your sick time will land on your paycheck, it must clear these four baseline requirements:

Sufficient Balance: You must have enough accrued sick time hours in your balance to cover the scheduled shift hours you missed.
Correct Submission: Your request must be successfully submitted directly through the Driver Portal.
Review: Your sick time submission must be reviewed and approved by the HR team.
Payroll Processing: After it has been approved, it will be added to your upcoming paycheck.

Note: If any of these four steps are incomplete, your sick time will not appear on your paycheck.

Important Policy Restrictions:

Active Suspensions: Paid sick time may not be used to cover shifts missed during an active suspension. It is completely ineligible to be applied or paid out for any hours missed while you are suspended.

Separation of Employment: Any remaining sick time left in your balance will not be paid out upon termination of employment, whether that separation is voluntary or involuntary.

Troubleshooting Missing Sick Time Pay

If you checked your paycheck and your expected sick time pay is missing, it is usually due to one of these common operational roadblocks:

Incorrect Submission Method: The request was not submitted through the official Driver Portal.
Processing Time: Please allow one (1) full pay cycle from your submission date for the sick time to be processed and applied to your paycheck.
Negative Balance: You did not have enough available sick time hours in your bucket at the exact time you submitted the request.
Policy Non-Compliance: The request did not align with the standard guidelines outlined in our company Sick Time Policy.

How to Check Your Balance & History in Paycor

You can easily track your accrued hours and past usage directly in Paycor.

Step 1: Log In to Paycor

Open the Paycor app or go to the Paycor website.
Sign in using your personal username and password.

Step 2: Open Your Time Off Activity

From the main menu, select Time.
Click on Time Off Requests.
Select Time Off Activity to view your active balances.

Step 3: Review Your Sick Leave History

Stay on the Time Off Activity page.
Scroll down to the bottom to locate the activity table.
Here, you can review specific dates, hours added (earned), and overall balance changes over time.

Still Need Help?

To report missing sick time pay on your paycheck: If your sick time request was approved but you do not see the hours paid out on your corresponding paycheck, please click here to submit a Missing Sick Pay Review