You may receive a policy violation for performance or attendance. Our policies ensure the safety of our drivers and riders, and help us maintain the highest level of service.
- Review the Violation: Carefully read the details of the violation to understand what policy was breached and why.
- Contact Support: If you believe the violation was issued in error or need clarification, contact Driver Support to discuss the situation. Be prepared to provide relevant details and evidence (like trip logs or communications) to support your case.
- Take Corrective Action: If the violation was legitimate, take the necessary steps to correct the issue and avoid future violations. This might include adjusting how you manage your shifts, accepting more trips, or following specific safety protocols.
- Monitor Your Status: Keep an eye on your driver profile for updates or further instructions. Multiple violations may impact your ability to continue driving.