At Alto, our commitment to providing an exceptional experience relies on consistent coverage. While attendance points are automatically applied to records according to our standard policy, we understand that system errors or documented emergencies happen.
If you believe points were issued to your account in error, you can submit a review request. Below is a breakdown of what situations qualify for a point review and how to submit your request.
Looking for the full breakdown of points, warning thresholds, and attendance expectations? Please see our main Attendance Policy.
What CAN Be Reviewed
You should submit an attendance point review if your situation falls into one of the following categories:
- Technical & System Issues: Documented app log-in failures, hub kiosk errors, or instances where you worked a scheduled shift but the system accidentally marked you absent.
- Operational Discrepancies: Being sent home early due to vehicle unavailability or unresolved Uber account issues.
- Same-Day Shift Swaps: Dropping one shift but picking up and successfully working a different shift on that exact same calendar day.
- Documented Policy Exceptions: Absences caused by covered reasons—such as a medical appointment, jury duty, or a school-related obligation—provided that proper supporting documentation is uploaded with your request.
What CANNOT Be Reviewed
Showing up every day ready to work, managing your schedule proactively, and taking pride in your lane are core parts of being an Alto driver. Because the following scenarios are considered entirely within a driver's control, they are not eligible for attendance point removal:
- Schedule Oversight: Being unaware of an assigned shift, forgetting a shift, or misreading your shift times or dates.
- Transportation Issues: Heavy traffic, public transit delays, or personal vehicle breakdowns. (Maintaining reliable transportation to get to your hub on time is a core requirement of the role).
- Policy Non-Compliance: Arriving at the hub on time but being sent home or unable to drive because you forgot a required ID, are out of uniform, or are missing required equipment.
Keeping Track of Your Points
The quickest way to monitor your attendance record is to check your email. An automated notification is sent directly to your inbox the moment points are applied to your account, giving you a real-time view of your current status.
Submitting a Dispute
If your situation meets the criteria for a review, please click the link below to open a ticket. Be sure to include your shift details, a brief explanation, and any required documentation (like a doctor's note or a screenshot of an app error).
If you believe attendance points were issued in error or you have questions about your attendance record, please submit an Attendance Point Review.
Comments
4 comments
Thank you
Hello- I’m writing to inform the team that last night I took medication for a slight cold. I was still coming into work however the medication was new and I had a different reaction to it and over slept. Not making any excuses I just wanted to inform the team as to what happened. I apologize for the mistake and will continue to make sure I stay on track in attendance. This is my full time job at this point now so the priority is Alto.
Monday September 31, I submitted a PTO request. My Vehicles tire was punctured at the time of my return from an Alto Run work schedule. Tuesday I had to take my vehicle in for repairs. I submitted a PTO day for this reason since I live Pembroke pines. I believe I receive these points in Error. Please review and let me know how many points I have. I would greatly appreciated. Thank you and God bless
Good i just see an email notice that said I had 5 points for attendance because of no show no calls to work for Saturday September 12th, I dropped the shift even before 48 hours. Can you please double verify for me i will appreciate it so much thank you in advance.
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