How do I request reimbursement for work-related expenses?

Drivers may request reimbursement for certain job-related expenses incurred while on shift when those costs should have been covered by Alto.

Expenses that may be eligible for reimbursement

You may request reimbursement for reasonable, job-related expenses incurred during an active shift, including:

• Breeze parking fees at the Hollywood depot

• Costs paid out of pocket due to operational issues that should have otherwise been covered by Alto

• Charging or refueling costs paid with a personal card when no company option was available

Reimbursement eligibility is reviewed on a case-by-case basis and requires documentation.

Expenses that are not reimbursable

Alto does not reimburse or pay for:

• Parking tickets, citations, or fines of any kind

• Travel costs for commuting to or from work

• Personal expenses not related to an active shift

• Costs incurred outside of work hours

These expenses are not eligible for reimbursement, even if incurred while driving to or from a shift.

How to request reimbursement

To request reimbursement, submit a request using the Contact Us button below. Be sure to include:

• The date and time of the expense

• A brief explanation of why the expense was incurred

• Proof of payment (receipt or screenshot)

• Any relevant details that support the request

Incomplete requests or requests without documentation may be delayed or denied.

What to expect after submitting

Once submitted, your request will be reviewed by the appropriate team. If approved, reimbursement will be processed through payroll according to standard timelines. Approval is not guaranteed and depends on eligibility and documentation.