Drivers may request reimbursement for certain job-related expenses incurred while on shift when those costs should have been covered by Alto.
Expenses that may be eligible for reimbursement
You may request reimbursement for reasonable, job-related expenses incurred during an active shift, including:
Breeze parking fees at the Hollywood depot
Costs paid out of pocket due to operational issues that should have otherwise been covered by Alto
Charging or refueling costs paid with a personal card when no company option was available
Reimbursement eligibility is reviewed on a case-by-case basis and requires documentation.
Expenses that are not reimbursable
Alto does not reimburse or pay for:
Parking tickets, citations, or fines of any kind
Travel costs for commuting to or from work
Personal expenses not related to an active shift
Costs incurred outside of work hours
These expenses are not eligible for reimbursement, even if incurred while driving to or from a shift.
How to request reimbursement
To request reimbursement, submit a request using the Contact Us button below. Be sure to include:
The date and time of the expense
A brief explanation of why the expense was incurred
Proof of payment (receipt or screenshot)
Any relevant details that support the request
Incomplete requests or requests without documentation may be delayed or denied.
What to expect after submitting
Once submitted, your request will be reviewed by the appropriate team. If approved, reimbursement will be processed through payroll according to standard timelines. Approval is not guaranteed and depends on eligibility and documentation.