How do I request a meal or rest break review?

If you believe a meal or rest break violation was issued in error, you may submit a request for review.

When to request a review

You should submit a review request if:

• You took the required break, but it did not record correctly in the app

• You worked fewer than the required hours but received a violation

• You were involved in an accident on shift that prevented you from taking a break

• You believe the violation was issued in error

When a review will not result in removal

The following reasons are not valid grounds for removing a meal or rest break violation:

• Workload prevented you from taking a break

• Traffic prevented you from taking a break

• You forgot to take your break

• You were trying to maintain performance metrics

• You experienced technical issues (breaks should still be taken and you should update the team of the correct times)

• You were in an inconvenient location

• You chose not to take your break

Meal breaks must be taken before the end of the 5th hour of work (where applicable), and rest breaks must be taken as required. 

Still Need Help?
Please use the Contact Us button below to request a review of a meal or rest break violation. Your request will be reviewed by the appropriate team. Not all review requests result in removal of a violation.