What is the Attendance Policy?

To deliver a premium experience for our passengers and ensure seamless team operations, punctual and regular attendance is an essential responsibility for every Alto employee. We expect you to report to work as scheduled, on time, and completely prepared to start your shift.

Once a schedule is posted, all assigned shifts are your responsibility. If an unexpected conflict arises, it is up to you to manage your schedule by dropping the shift in the Driver Portal.

Note: This policy does not apply to absences covered by the Family and Medical Leave Act (FMLA) or leaves provided as a reasonable accommodation under the Americans with Disabilities Act (ADA). Those exceptions are managed under separate, dedicated company policies.

The Attendance Point System

To maintain fair and consistent standards across the field, attendance points are automatically applied for late arrivals or short-notice shift drops.

1. Points for Dropping a Shift

All shift drops must be submitted through the Driver Portal before the scheduled start time. Points are calculated based on how much notice you give:

2. Points for Arriving Late (Tardiness)

If you are running late but still plan to attend your shift, you are not required to notify the team. Your tardiness is automatically calculated based on your exact clock-in time:

Warning Thresholds & Progressive Discipline

Your points are tracked within a rolling three-month window. Accruing points will trigger automated email updates, reminders, and warnings to help you stay on top of your record.

Excused Absences

An absence is considered excused and will not negatively impact your attendance record if you request the time off at least 14 days in advance (or before the schedule for that period has been posted) and you are not scheduled to work.

Other examples of valid, excused absences include:

• Approved Time Off (requested 14+ days out)
• Jury Duty or Military Leave
• Time off for the treatment of job-related injuries
• Approved leaves of absence (FMLA, Personal Leave, etc.)
• Time off initiated by Alto due to decreased staffing needs
• Bereavement Leave (Eligible for active drivers in California only)
• Absences covered by submitted, approved sick time or a valid doctor's note

Unexcused Absences

Any shift absence, late arrival, or early departure that deviates from your scheduled hours is considered unexcused if it was not requested 14 days in advance or is not covered by approved sick time or a doctor's note.

Job Abandonment Rules

Failing to manage your schedule or maintain minimum work requirements can result in an immediate separation of employment due to job abandonment:

• No-Call, No-Shows: Failing to report to work for your assigned shifts for a period of two (2) consecutive days or more is considered job abandonment and a voluntary resignation.
• "Pick Up Shift Only" Status: If your employment status is set to "pick up shift only," you are required to work at least one 4-hour shift every 30 days. Remaining completely inactive with no shifts worked for 30 days constitutes job abandonment and will result in voluntary termination.