Emily Bernet

Still need help answering a general support question, checking your Milestone Status, or understanding Alto policies and procedures? You can reach our Employee Experience team at (833) 571-4333, Mo...

At Alto, we are obsessed with experience. Redefining rideshare means that every single detail matters—including how we present ourselves. Our standardized uniform is designed to look classic, sophi...

Safety is our top priority at Alto, and we reward drivers who maintain a 100% Safety Score. Drivers with a perfect score are automatically entered into a weekly drawing, and two drivers are randoml...

A Safety Score is a metric used to evaluate your driving safety based on factors such as speeding, hard braking, rolling stops, harsh acceleration, and sharp turns (called harsh events). We use Sam...

Any employee who fails to report to work for a period of two consecutive days or more without notifying his or her supervisor (NC/NS) will be considered to have abandoned the job and voluntarily te...

Any absence for any reason which deviates from the scheduled hours of work and is not requested at least 14 days in advance, or is not covered by a sick time or a doctor's note.

To deliver a premium experience for our passengers and ensure seamless team operations, punctual and regular attendance is an essential responsibility for every Alto employee. We expect you to repo...

If you believe a warning was issued unfairly, please follow these steps:Review the Warning: Carefully read the warning to understand the reason and any evidence provided. Gather Your Evidence: Coll...

Address1614 Argyle Blvd. Los Angeles, CA 90028Phone(214)-704-2471Security/Gate Entry(323)-688-8274HoursOpen 24 hours / 7 days per weekParkingAt the Hollywood depot, drivers should park on level P1 ...

Address8831 Aviation Blvd. Inglewood, CA 90301Phone(310)-694-1496HoursOpen 24 hours / 7 days per week