Emily Bernet

Still need help answering a general support question, checking your Milestone Status, or understanding Alto policies and procedures? You can reach our Employee Experience team at (833) 571-4333, Mo...

Safety is our top priority at Alto, and we reward drivers who maintain a 100% Safety Score. Drivers with a perfect score are automatically entered into a weekly drawing, and two drivers are randoml...

A Safety Score is a metric used to evaluate your driving safety based on factors such as speeding, hard braking, rolling stops, harsh acceleration, and sharp turns (called harsh events). We use Sam...

The Driver Milestone Program is Alto’s way of recognizing and rewarding our drivers for their hard work, dedication, and commitment to excellence. As you log hours on the road, you automatically ea...

To deliver a premium experience for our passengers and ensure seamless team operations, punctual and regular attendance is an essential responsibility for every Alto employee. We expect you to repo...

Your meal break must begin before the start of your fifth working hour and must be at least 30 minutes in duration. To ensure compliance, please complete the required form to confirm that you recei...

Yes, drivers must take a meal break before the start of their fifth working hour and it must be at least 30 minutes in duration.

If you believe a warning was issued unfairly, please follow these steps:Review the Warning: Carefully read the warning to understand the reason and any evidence provided. Gather Your Evidence: Coll...

Address1614 Argyle Blvd. Los Angeles, CA 90028Phone(214)-704-2471Security/Gate Entry(323)-688-8274HoursOpen 24 hours / 7 days per weekParkingAt the Hollywood depot, drivers should park on level P1 ...

Address8831 Aviation Blvd. Inglewood, CA 90301Phone(310)-694-1496HoursOpen 24 hours / 7 days per week