Emily Bernet

Still need help answering a general support question, checking your Milestone Status, or understanding Alto policies and procedures? You can reach our Employee Experience team at (833) 571-4333, Mo...

At Alto, we are obsessed with experience. Redefining rideshare means that every single detail matters—including how we present ourselves. Our standardized uniform is designed to look classic, sophi...

Safety is our top priority at Alto, and we reward drivers who maintain a 100% Safety Score. Drivers with a perfect score are automatically entered into a weekly drawing, and two drivers are randoml...

A Safety Score is a metric used to evaluate your driving safety based on factors such as speeding, hard braking, rolling stops, harsh acceleration, and sharp turns (called harsh events). We use Sam...

The Driver Milestone Program is Alto’s way of recognizing and rewarding our drivers for their hard work, dedication, and commitment to excellence. As you log hours on the road, you automatically ea...

Any employee who fails to report to work for a period of two consecutive days or more without notifying his or her supervisor (NC/NS) will be considered to have abandoned the job and voluntarily te...

Any absence for any reason which deviates from the scheduled hours of work and is not requested at least 14 days in advance, or is not covered by a sick time or a doctor's note.

To deliver a premium experience for our passengers and ensure seamless team operations, punctual and regular attendance is an essential responsibility for every Alto employee. We expect you to repo...

Your meal break must begin before the start of your fifth working hour and must be at least 30 minutes in duration. To ensure compliance, please complete the required form to confirm that you recei...

Yes, drivers must take a meal break before the start of their fifth working hour and it must be at least 30 minutes in duration.