What if I cannot make my shift?

If you are unable to make your scheduled shift, you can drop it directly in the Driver Portal.

1. Log in to the Driver Portal.
2. Select the Your Schedule tab.
3. Locate the shift you want to drop.
4. Click the Drop button next to the shift.
5. Review the shift details.
6. Follow the on-screen prompts and include a reason for dropping the shift
7. Confirm that you want to drop the shift.

Attendance Points and Timing

Drivers may drop a shift at any time. However, attendance points are applied based on how close the drop is to the shift start time.

• The closer it is to your scheduled start time, the more likely attendance points will apply.
• Attendance points are applied automatically.

Using Accrued Sick Time

If you are using accrued sick time when dropping a shift:

• Once approved, attendance points will not be applied.
• Be sure to select the appropriate option during the drop process.

After You Drop a Shift

After confirming the drop:

• The shift will be removed from your schedule.
• The shift may become available for other drivers.
• Your attendance record will update automatically if applicable.

What if I don’t see the Drop button?

If the Drop button is not visible, this means that the shift has already started, and you can no longer drop it. Please note that failure to show up will result in 5 attendance points unless a.